Returns & Exchanges
Due to the perishable nature of our premium meat products, we cannot accept physical returns, but we are committed to ensuring your total satisfaction with every order. If your delivery is damaged or does not meet our quality standards, please contact us within 24 hours of receipt for a resolution.
Inspect Your Order
Upon delivery, immediately check your package to ensure all meat cuts are present and remain at a safe, chilled temperature.
Document Issues
If there is a quality concern or shipping damage, take clear photos of the product and the packaging labels as evidence.
Contact Support
Email our customer service team at support@madbutchermeat.com within 24 hours with your order number and the photos collected.
Resolution Process
Our team will review your claim and issue a replacement shipment or a store credit refund for any verified product discrepancies.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing