Frequently Asked Questions
Everything you need to know about our premium meat delivery service.
How do you ensure the meat stays fresh during shipping?
All orders are vacuum-sealed and shipped in insulated coolers with dry ice or gel packs to maintain a safe, refrigerated temperature throughout the journey.
Where does Mad Butcher Meat source its products?
We partner with local farms and trusted suppliers who meet our strict standards for hormone-free, antibiotic-free, and ethically raised livestock.
Can I track my delivery once it has shipped?
Yes, as soon as your order is processed, you will receive an email with a tracking number so you can monitor your meat's transit in real-time.
What is your return policy for perishable goods?
Due to the nature of our products, we cannot accept returns. However, if your order arrives damaged or compromised, please contact us within 24 hours for a full refund or replacement.
Do you offer custom cuts or bulk ordering?
Absolutely. We provide custom butchery services and bulk 'meat locker' bundles. Please contact our support team for specific requests or wholesale inquiries.
How should I store my meat once it arrives?
We recommend transferring your items to the freezer immediately if you don't plan to cook them within 48 hours. Vacuum-sealed packs can stay fresh in the freezer for up to 12 months.